Urgent Care Services
The Seymour Hospital Urgent Care Centre (UCC) is staffed 24 hours, 365 days a year by registered nurses or a Nurse Practitioner.
Entrance to the Urgent Care Centre is next to the Ambulance ramp on the Callen St side of the hospital.
Seymour Health does not employ Residential Medical Officers. During weekdays, the UCC is operated with the support of Seymour’s General Practitioner workforce. On weekends and public holidays, patients are seen by a registered nurse and/or a Nurse Practitioner.
Patients presenting to the Urgent Care Centre will be assessed and treated in the order of their clinical urgency. Patients are allocated a triage score between 1 (being most urgent i.e. those requiring resuscitation) and 5 (non-urgent) in accordance with the Australian Triage Scale that is used nationwide.
The majority of presentations to Urgent Care are covered by Medicare, however please be aware of the following possible fees:
- Medicare ineligible patients may possibly incur a fee for their presentation.
- There is a surcharge for on call radiology over weekends or public holidays.
- Other fees may include the purchase of equipment aids e.g. crutches.
- If your condition requires more specialist investigation or care than can be provided at Seymour Health, transfer to a tertiary centre may be required. This will be facilitated by Ambulance Victoria. The patient is responsible for the cost of ambulance transport.
To become an Ambulance Victoria member, go to: https://www.ambulance.vic.gov.au/
(Healthcare card holders/pensioners are covered for Ambulance Victoria transport)
The Urgent Care Centre is for patients requiring emergency care for serious and life-threatening conditions. Please use the service carefully so it can best support those who need it most.
If your condition is not serious, your local GP clinic may be able to help you.
To visit GP clinics, click below
Nurse-On-Call 1300 60 60 24
Nurse-on-call is a free phone service available to all Victorians that provides immediate and expert medical advice from a registered nurse, 24 hours a day, seven days a week. This phone service is for non-emergency health advice only.