We would like to hear your comments, complaints or compliments. Your feedback is important to us and helps to improve our service.
If you have any questions, concerns or would like any information on our services, please do not hesitate to contact us via email at firstname.lastname@example.org or via phone on (03) 5793 6100. We look forward to hearing from you.
Click here for the comments and complaints form (PDF) which you can print and post to Seymour Health, 1 Bretonneux Street Seymour Vic 3660.
All formal feedback is acknowledged verbally or in writing and responded to promptly and with sensitivity.
Care Opinion Australia
If you’ve experienced health or social care recently, either as a service user yourself or as a carer or friend of someone else, please tell us how it was. What was good? What could have been better?
Your story will be handled confidentially by the non-profit service Care Opinion Australia. Your story may appear (without your name) on their website. Care Opinion Australia asks the service provider to respond to the feedback you share but does not reveal your identity.
This service is independent of Seymour Health and government. For more information about Care Opinion Australia and how your story is handled, visit www.careopinion.org.au.
Health Complaints Commissioner (HCC)
If you are not satisfied with our service, please contact us. We take complaints seriously and aim to resolve them quickly and fairly. If you remain dissatisfied with our response, you may contact the Health Complaints Commissioner (HCC). The HCC responds to complaints about health services and the handling of health information in Victoria. Their service is free, confidential and impartial. To lodge a complaint with the HCC: Fill out a complaint form online at www.hcc.vic.gov.au or phone 1300 582 113 between 9am and 5pm AEST, Monday to Friday.
What is Freedom of Information?
The Freedom of Information (FOI) Act 1982 (Vic) gives you the right to access your medical records held by Melbourne Health. It also allows you to request for your records to be amended. www.ovic.vic.gov.au